Littl' Juey

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Customer Service Policy

  1. Payment is required before your order is processed and shipped
  2. Jafsco Ltd and e-commerce secure gateway provider DPS accepts the following credit cards for payment: Visa and Mastercard
    Visa and Mastercard
  3. Jafsco Ltd offers standard delivery via PBT or NZ Post. For international orders please contact: info@littljuey.com and you will be advised of our shipping rates and shipping carrier. We reserve the right to change the shipping carrier at any stage.
  4. New Zealand orders are shipped within 1-3 working days
  5. Rural deliveries please allow for extra day(s) delivery estimated at 3-5 working days
  6. If for any reason Jafsco Ltd is not able to fulfil your order you will be contacted within 2 business days after confirmation and will be advised when your order will be processed and shipped
  7. Prices for shipping are based on weight:
    0 > 1kg = $8.50
    1.01 > 3kg = $10.00
  8. If an order is over 3kgs in weight we will contact the purchaser for a rate quote.
  9. Littl' Juey Electric Line Trimmers have a set shipping and handling fee of $15 NZD for anywhere in New Zealand. This is a box that is packaged separately to any the other products listed on the website. If you purchase additional products it will be a set cost of $8.50 NZD as it is packaged, handled and shipped as an additional separate order.

Refund and Returns Policy

  1. Please contact info@littljuey.com with you query before returning any item
  2. If you are experiencing problems fitting you Littl' Juey head please see our FAQ's page on our website or contact info@littljuey.com for expert advice
  3. If your product is defective on arrival please contact info@littljuey.com within 15 days of receiving the product. Please return the defective or wrongly shipped product to us within a further 15 days of initial contact.
  4. If you have purchased the incorrect Littl' Juey head for your machine please contact info@littljuey.com within 30 days, we will arrange an exchange for the correct model. This will be at the shipping cost of the purchaser. Please enclose a self-addressed prepaid postage bag.
  5. A copy of the invoice/proof of purchase must be produced and included with any returned Littl' Juey product
  6. Littl' Juey Electric Line Trimmers have a one year warranty
  7. If within the first year of purchase there is a manufacturers fault with your Littl' Juey Electric Line Trimmer please contact info@littljuey.com for an exchange, a new machine can be arranged or the machine can be returned for a full refund of the purchase price.
  8. A copy of the invoice/proof of purchase must be produced and included with the returned Littl' Juey Electric Line Trimmer
  9. All Littl' Juey products and Littl' Juey Electric Line Trimmers purchased from a retail outlet must be taken back to the original retail outlet for a refund with proof of purchase* (*This is at the discretion of the retail outlet)

Consumer Data Policy

  1. We do not collect personal information when you visit our site unless you place and order or subscribe to our monthly newsletter
  2. When placing an order you are asked for the following personal information: first name, last name, email address, shipping address, billing address and phone number. We may share this information and only that information which is necessary, with those third parties that are involved in processing your order.
  3. We do not share, sell or barter any identifiable personal information to any third party without your permission
  4. When you submit questions via email, we use this information to respond to your enquiries. No information will be passed on to third parties without your permission
  5. When you subscribe to our newsletter, you will be asked for an email address this information is stored in a database but if you unsubscribe this information will be deleted. No information that you provide will be shared with third parties without your permission

Payment of Cards is provided through a SSL secure e-commerce gateway provider DPS, orders are processed into Westpac Banking Corporation NZ

Terms of Use

By using our website, you agree to these above Terms of Use. If you do not agree to these Terms of Use, you are restricted from using this site. Jafsco Ltd reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

Copyright

All content on our website, graphics, logos, text, icons, images, is the property of Jafsco Ltd and protected by international copyright laws. Littl' Juey and Kicks Grass! Are trademarked names and are protected within the trademark laws. Jafsco Ltd has the right to change the price and availability information without notice.

 

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